Understanding Digital Transformation

Digital transformation, digitalisation, and digitisation are very different from one another although they are steps in a digital journey. The subsequent step involves some elements and previous step with expansion to align evolving technology demands. Digitisation is the process of preparing to become digital. ie; shifting from analogue to digital. Digitisation involves procedures like transferring paper documents to computers and writing ledgers into accounting software files. Digitalisation is the use of digital technologies to enhance your surroundings. It generates circumstances that are simpler, wiser, and quicker. Digitalisation can be like switching your sales, marketing, or customer support teams to a CRM, for instance, or implementing a new cloud-based HR tool to locate job prospects more effectively and guide them through the interview process. Digital transformation is the process of fully utilising digital technology and applying them to creatively address challenges. Trying to eliminate the data silos that have been maintained between each department in a firm is an example of how digital transformation is being implemented by consultants. This could involve moving an organization away from a collection of software & technologies and consolidating under a single common platform, or it could involve a brand-new technological endeavour that has never been attempted before.

DT has become a comprehensive business approach that may be used in all sectors to use technology to address ongoing operational issues and open up new possibilities. It necessitates embracing fresh ideas to productivity and customer engagement. It also involves a culture shift that calls on companies to continuously challenge the system, innovate operations and implement course correction activities.

The majority of businesses in the UK must change their thought processes to adopt a far more open, innovative mindset in order to undergo digital transformation. These novel approaches to work lead to fresh ideas that, in turn, can enhance customer satisfaction, encourage staff creativity, and catalyse fundamental business growth. Digital transformation was primarily targeted at the customer’s experience until the outbreak of COVID -19 pandemic calling for a new way of living and conducting business aligning with the transformed lifestyle. As of now, digital transformation has become heart of the organisation's overall effectiveness and innovation.

The trajectory of every company could be different and there are several effective methods for achieving digital transformation in line with the corresponding business model. In order to improve its user experience, a business might consult and implement Artificial intelligence technology or cloud - based services. Or, some may change their supply chain in which machine learning is used more effectively. Even better, a business may estimate exactly which items its users will like in five or six weeks and then adjust manufacturing to suit that need such demands.

Considering the growing use of technology in every business sector the UK, the engagement perspective of customers, employees, vendors key business stakeholders is proving to be demanding. Businesses in the UK require digital transformation consulting solutions that yield results, whether your goal is for enhancing profitability or employee satisfaction. Conventional technology assets of your business may just be not enough to meet this growing need, instead implementation of strategically balanced cutting-edge tech is the only resolve.

Conventional modes of delivering goods or services and conducting business operations in the UK is the practice of the past. Organisations in the UK irrespective of the size and nature of business are aggressively adopting digital channels to engage with their customers, employees, vendors and other business stakeholders. The word “offline” is a major rejection forcing your engaging party to move to businesses offering “online” options. Organisations refraining from digital adoption face the threat of trailing behind the race for growth and sustenance as they lack the consultation knowledge and adaptability to recognise emerging trends in digital transformation.

Business must be capable of supporting this virtual environment, maintain open lines of communication, ensure optimisation of resources and overall improvisation of customer, employee, vendor and other business stakeholders. engagement. Parties engaging with your business requires the right technology to enable them engage seamlessly in a virtual environment. We at Kodsmith is mindful of such emerging business challenges in the UK. Our digital transformation consultants are well equipped to help you with your digital transformation journey.

Why choose Kodsmith’s Services?

In order to promote engagement, creativity, and business growth, Kodsmith offers a variety of digital transformation consulting services all over the UK.

You need a focussed and flawless delivery model to succeed in the digital age. Kodsmith can support you to adapt technologically, thanks to our diverse team of professionals who can effectively engage with your business decision makers to plan, develop a strategy and help you grow into a digitally transformed business.

We can assist you in achieving unheard-of levels of value, no matter whatever your expectations are, whether they include incorporating new digital possibilities, redefining how your organisation works or implementing novel and unique digital initiatives.

Our model combines an efficient mechanism for end-to-end transition with implementation of state of the art digitally engaging applications monitored and optimised by a team of seasoned professionals backed by profound consulting knowledge and experience of digital transformation processes.

Advantages from Digital Transformation

Now, what's the point of making such effort? The short answer is, digital transformation is essential for your capability to support this inescapable cultural transition. Aggressive digital adoption is already happening in organisations throughout the UK, and if the action is further delayed, your competitors will certainly surpass you. That being said, there is much more to it.

Talent Acquisition, Retention and Enhanced Productivity

As per various global employee satisfaction surveys, a vast majority of employees are keen to work in a flexible environment. By engaging Kodsmith as your digital transformation consultant, the chances of attracting skilful and qualified applicants for your company is indeed high.

A productivity increase of 8% over organisations without robust virtual communities is another advantage. Digital workspaces also enable teams to perform at their best by streamlining processes and eliminating common obstacles.

Employee engagement is far more likely to grow in organisations in the UK that use digital platforms and other communication methods. Moreover, since the contemporary workplace encourages self-directed growth, it can easily result in a team that is more committed to the company. In addition, the digitally secure remote working tools safeguards the business interests of the organisation.

Talent Acquisition, Retention and Enhanced Productivity
Go-To-Market	Quicker

Go-To-Market Quicker

Companies may shorten the time it takes to launch their goods or services if they adopt digital transformation. Think about a technology company, for instance, offering its clients a new mobile solution. In the past, the organisation may have had challenges implementing new solutions due to time-consuming, manual and ineffective back-end procedures as well as vulnerabilities in the digital infrastructure. However, in such cases, the business can bring increasing value for its mobile features to market more rapidly if it invests in resources to optimise its functions and inefficiencies in implementation by automation of manual operations. Such swifter and streamlined roll-out techniques will encourage users to adopt the product more quickly and effectively at an affordable cost.

Improving the Quality of Solutions

Through the use of controllable, continuous product launches, digital transformations could also enhance the quality of the solutions provided by the companies in the UK. Consider all of the mobile apps we use. We probably need to update these apps frequently to take advantage of the newest improvements for a better or more secured user experience. Owing to the efficient methods for regularly developing and deploying quality, manageable, and incremental technical solutions implemented by the organisation developing these apps, error handling, feature optimisation and fix releases are efficient and seamless. The product development team consistently provide top priority to new features and refine the existing version of the solution by paying attention to end-user comments on how to enhance upcoming offerings. Of all However, digital transformation isn't just for tech firms. For example, some large retail companies use technologies to grasp the purchasing habits of their consumers. With scalable, digitalised back-end procedures, those merchants can efficiently personalise and enhance their customers' purchasing experiences.

Improving the Quality of Solutions
The Dilemma of Survival

The Dilemma of Survival

A company's capacity to respond swiftly to supply chain interruptions, time-to-time market requirements and rapidly shifting consumer demands has become crucial in the post pandemic world. Consumer behaviour has rapidly changed in a variety of areas and the demand for expert digital transformation consultants is more than ever before. When faced with sudden market fluctuations, which nearly everyone experienced personally throughout the pandemic, even normally optimised automated processes in fields like supply-chain management has collapsed. Speculative purchase patterns and increased instances of good return. Online fitness and streaming are rapidly changing, and this trend is probably here to stay. But Food consumption related changes were the biggest with take-away deliverers out-numbering, pick-ups and reservations calling for efficient ordering and tracking mechanisms. Race within this industry has been to emerge has the fastest, cost-effective, transparent and secure delivery offeror. Consumer preference will likely remain higher than in previous years for both home cooked food and online shopping for groceries, a segment that has historically proven reluctant to moving online. The popularity of cashless purchases is also rising. Today's top IT chiefs must keep up with the speed of change in their highly dynamic businesses or risk falling behind. That is the existential question at hand in today's technologically advanced world, where courageous action needs to be proactively encouraged by unconventional testing and pathfinding. Thus, a key objective of the digital transformation is to improve the customer experience.

The Digital Transformation Consulting Methodology and Services of Kodsmith

Utilising a user-centric methodology, we give prominence to streamlining processes and fostering collaboration while trying to ensure the solution is ideally unique to you. When it comes to what we do, nothing is generic. Digital Transformation solutions and strategies set forth by Kodsmith is highly customer-centric and personalised by conducting a detailed analysis of business practices. The process is initiated by evaluating a business's current position, strategy and long-term goals. Nature of workforce, business performance and currently deployed technologies are taken into consideration along with company culture, policy and decision-making models and industry dynamics. We encourage companies in connecting their digital transformation plans to operational objectives as well. Regardless of the size or complexity of the transition is, Kodsmith powered digital adoption process is designed to support businesses in the UK to achieve the digital transformation process in a seamless manner. We aim to handle your apprehension about such a massive or unusual experience and instead offer a pleasant technology adoption experience.

Implement the Outcomes.

We help organisations in finding, prioritising, and implementing high-impact use cases. By doing so, clients in the UK can immediately determine value by anticipating the potential benefits from digital technology adoption exercise.
These steps are a part of the digital transformation process:

  • Create an innovative prototype and verify the business case.
  • Develop a minimum viable product, test it, and learn from it using agile sprints,
  • Industrialise, or scale up technologies and commercial operations. These processes are repeated again after the first round of use cases, and so on.
Implement the Outcomes

Manage Talent and Develop Digital Competencies.

The goal and strategy of a digital transformation consultant is to enhance human talents rather than replace them. We assist businesses in creating plans for their digital literacy in fields like data science or user architecture. We also assist clients in determining the best location strategies and finding the ideal mix of in-house and external resources. Additionally, we support the crucial but frequently unsuccessful aspects of digital transformation, consulting, on-the-job training, mentoring, and upskilling, initiated immediately after the technology adoption exercise.

Manage Talent and Develop Digital Competencies

Transforming Operational Models and Human Working Patterns.

Agile working methods allow businesses to adjust rapidly to changes. Hence, one of the key proponents of our consultation on digital transformation services in the UK, is helping businesses to be agile. We establish the attitudes and cultures that promote cross-functional cooperation, process improvements and a refreshing method of learning that enables organisations to adapt and create it quick enough for the digital age. We demonstrate to management how agile practices can be implemented across the entire company. Moreover, we aim to integrate governance, processes, and organisation structure by adopting a more system-driven — and less decentralised — operating model.

Transforming Operational Models and Human Working Patterns.

Encourage Technological Change.

A data and digital platform (also known as DDP) are among the most important components of digital transformation. A DDP serves as a platform for high-value use cases and makes use of elements like a data lake, APIs, and micro – services that enable enterprises to develop applications through a modular, scalable approach and rapidly access the information they require. We assist businesses in developing DDPs in addition to the policies and practices that enable them to provide new capabilities and value at a rapid pace. We also evaluate the potential for new strategic partnerships, ecosystems, and technologies in fields like artificial intelligence (AI) and the internet - of - things to accelerate transformation and generate new opportunities.

Encourage Technological Change

Value-based Governance

Successfully transforming businesses use quick, straightforward decision-making. They employ the appropriate KPIs often brand-new ones to track development toward the goals. Additionally, they eliminate bottlenecks efficiently and swiftly. We assist firms in creating a reliable digital value assessment system, strategy and a weekly cycle for critical decisions (no longer the typical one-month global standard). We teach and consult with such companies in the UK on how to integrate their business and technological sides, how to take the initiative in leading the digital transformation, and how to assign accountability at every level.

Value-based Governance

Technology Businesses

In every industry, technology businesses play a key role in facilitating and accelerating digital transformation. They are therefore anticipated to embrace and pioneer the digital revolution.

Technology companies in the UK should execute digital transformation plans focusing on customer acquisition and retention, just like any other industry. The identification and application of technologies and tools like Lead Generation, Customer Qualifying, Tailor Made Offerings, Process Optimisation with Customer Collaboration, Improved CRM Initiatives and Training, and Seamless Customer Support Initiatives are a few key engagement techniques.

Digital Transformation Trends
  • The hybrid work paradigm has been adopted by numerous big and small businesses in a variety of industries as part of their digital transformation plan to adapt with the new normal. Hybrid workplace is a flexible working arrangement in which individuals split their time between working part-time at an office area and part-time online home or another place. Companies must employ agile collaboration technologies and contemporary talent management in order to implement this digital transformation.

  • Intelligent Search, also known as natural language searches, AI-powered search, or cognitive search allows data silos to be broken down using artificial intelligence (AI) technology, enabling engaging partners such as customers, employees, vendors and business stakeholders to get the information they require in under a second. Intelligent search provides solutions tailored to your organisation, and it is a key digital transformation strategy as their consultants and specialists work throughout a hybrid cloud environment or rather the company is huge and established.

  • Customer data platform (CDP) creates a thorough customer database that most other systems can use to analyse, monitor, and oversee customer interactions. A unique, coherent, and complete perspective of each customer is produced by CDP, a piece of software that collects and arranges first-party user data from numerous sources. Evidently, one of the key objectives of digital transformation is to satisfy customers and deliver a remarkable customer experience.

  • The data analytics function of Artificial Intelligence for IT Operations (AIOps), when used as a digital transformation approach, can significantly aid in cost savings. The use of AI or related technologies, such as machine learning, in IT operations is known as artificial intelligence for IT operations (AIOps).

  • An advancement in digital transformation technology is the integration of Agile, DevOps, and ITSM (IT service management) platforms.

The aforementioned digital changes can be applied to various industries as well hosting IT departments and actively utilising technology resources. Applying solutions that offer companies access to these technologies can help firms move toward an innovative, digital, automated, and futuristic business.


Healthcare professionals will be able to remotely monitor patient details due to the development of mobile devices. Critical Biomarkers of the patients can be linked by integrating wearable devices enabling timely lifesaving interventions. Digital healthcare in the UK has endless possibilities such as online consultations including second opinions, medication reminders and prescription refills, storage and sharing of health records.

Emerging trends in Healthcare Industry powered by Digital Transformation include:

  • AI based Patient Screening and automated triage via Chatbots or Video Conferencing.
  • Big Data based Predictive Analysis forecasting future admission rates and planning of specialised talent to address such surges. Minimising medication errors by analysing Electronic Medical Records (EMR) and flag any conflicting possible event due to occur considering patient’s health and drug prescriptions.
  • IoT based medical devices for critical biomarker alerts and preventive care.
  • Integration of Smart Wearables to track lifestyle activities and vitals for disease management and medication dosage modification.
  • Access to the best specialist without geographical limitations.
  • Collaboration with key stakeholders in the healthcare such as Diagnostic Centres, Rehabilitation Centres, Pharmacies utilising Blockchain

Digital Transformation in Financial Services

The finance sector is experiencing constant disruptions from Fintech and from vast legacy systems. Changes in customer expectations in the UK are also calling for more automated and personalised services. In reality, the legacy also includes people. The incidence of fraud, claims, and cybercrime is also on the rise, and such businesses operate in a highly regulated environment. The financial sector must also deal with technology advancements like open APIs, which are crucial for open banking, data and AI, which enable better client personalisation and insight, cloud computing, which offers more agility and computing power in risk modelling and the IT modernisation, and block chain for consortia security. These technologies are widely available and generally inexpensive to implement. The race to adopt new technology and digital transformation has now begun. Whoever adopts quickly and prudently will maintain the lead.

We are concentrating on providing the financial sector's digital transformation consulting services in the core areas that matter to our clients, ranging from the front, middle to back office. Delivering unique client experiences, empowering employees through teamwork, controlling risk across the firm, thwarting financial crime, and upgrading fundamental technologies are all important aspects of this strategy. Here are a few cases.

  • Using digital assistants (Bots) instead of more human agents to serve consumers for conversational commerce in banking.
  • Using the cloud to host mission-critical workloads such as risk management, which minimises expenditures on infrastructure.
  • Real-time data analysis with cognitive services and machine learning, is used in banking for KYC compliance, to analyse consumer behaviour and preferences, help decision-making, and improve client interactions. This enables more personalised service delivery.
  • RPA can be utilised to email data that has been gathered from many sources or to verify the authenticity of data inputs.
  • Using robotics to generate reports and carry out various cost allocations.
  • Putting in place an electronic procurement system will allow you to process many more invoices over time without needing to hire extra people in the finance department.
  • For invoicing or any other documentation, scanners, for example, could be utilised to replace manually entering data. Benefits include standardising data, producing accurate invoices on time, and wasting less time on repetitive and needless procedures like duplication of work documents.


Due to significant socioeconomic and technical change, the transportation sector in the UK is shifting, reforming, and developing. Digitalisation is an important component of such an evolution. Therefore, new possibilities are opening up as industry barriers become hazier. Furthermore, new approaches to value creation and shipping have emerged as a result of the widespread adoption of technologies for digital transformation. The fundamental change in opportunity is the potential to go from optimising a single step to looking at the entire flow and fixing the pain points and utilising the joy points.

Here are a few examples of user cases.

  • With digital transformation, transport industries like airlines can offer improved customer service. They can assist travellers book tickets, customise travel experience as well as provide real-time notifications on airline delays and cancellations.
  • Customers can save demurrage costs, evaluate the effectiveness of the logistics company, and keep an eye on the quality and condition of the cargo while it is being transported by employing real-time cargo monitoring assistant. Using technology advancements like IoT, cloud computing, AI, and ML, the real-time blockchain based cargo monitoring assistant is such an end-to-end system that keeps track and monitors the cargo movement, including shipment information, condition, and location. Real-time data sharing with customers is a feature of the service.
  • Predictive maintenance alerts might be useful in the land transport sector for maintaining and repairing the vehicles and the spare parts that go with them. Digital dashboards and analytics can be used proactively by the mechanics and fleet management to avoid unforeseen problems on the road. The implementation is done by gathering data from several sources, including past work orders for maintenance and repair, IoT data from fleet and spare parts, and vehicle purchase information.
  • By integrating fleet telematics and IoT, you can simply manage data and labour regulations. Automated tachograph reporting saves time and labour by accurately measuring working hours and decreasing the need for human entry, which also minimises the overheads.
  • Provides the driver of any vehicle, with constructive feedback digitally based on driving behaviours, such as forceful acceleration and abrupt braking, which aids in the long-term development of preventative, forward-thinking driving behaviour.
  • Cloud-based passenger experience improvement tool that extends passenger kiosks or applications with multimedia communication tools integrated via APIs to improve interactions between customers and employees. Passengers with limited mobility can have a safer and easier journey thanks to smart devices, because location-based services including asset tracking allow for more tailored and prompt help.
  • Another emerging trend is digital freight matching, which matches shipper needs with carrier/trucking capacities through mobile applications and other platforms. Through digital transformation, it enables transporters to make real-time shipment decisions day or night. Carriers now have instant access to all available loads, real-time tracking, shipment suggestions, and tariffs. They can get this data without needing to rely on the salespeople.

Retail Businesses

Retailers in the UK need to adapt digitalisation quickly to stay afloat as the industry continues to be disrupted. Successful retailers will be those who strike the ideal balance between relevancy, agility, productivity, and risk. Retailers who reinvent themselves using consumer data are better prepared to succeed in the digitally enabled retail environment and generate sustainable development.

Customers' digital data is gathered, transformed, and utilised by retailers to support three main operational goals:

  • Enhance the user experience by customising the e-commerce aesthetics and user experience based on consumer browsing and purchase information.
  • Enhance key sales operations by providing customers with the most pertinent products and services, information, and advertisements based on their past behaviour and preferences. Create incentives to increase customer loyalty and lifetime value (LTV).
  • Participate in new revenue-generating options and maximise supplier brand-promotion and merchandising options throughout the customers’ online journey.

A few retail solutions which might benefit from the possibilities offered by the digital transformation realm are also listed.

  • The implementation of mobile app that integrates with current retail software to allow customers to make purchases through their smartphones.
  • Artificial Intelligence-based self-checkout fraud detection systems in hypermarkets could avert millions of pounds in losses.
  • Cloud - hosted mobile apps to increase delivery enabling drivers to directly reply to members requests thereby improving customer service.

Utilities and Energy

Utility firms in the UK can increase efficiency and cut costs by undergoing a digital transformation. Additionally, they can provide customers with extra services, such as saving energy and smart home surveillance.

Some practical examples are:

  • Equipment sensors can initiate relevant warning, which sends a service request to a technician's mobile device and eliminates the need for coordination with a supervisor, allowing for a quicker response.
  • Cognitive computing can help field operators work more effectively and reduce the number of times they need to return to a site by combining all the information about clients, work orders, and equipment.
  • Software systems help forecast when important components are most likely to malfunction and suggest maintenance plans to maximise asset performance by analysing digital input using IoT sensors paired to trade-off analysis. This increases the overall dependability of key infrastructure.
  • Energy and utility organisations can now offer customers the details they need immediately upon request, thanks to cloud-based data processing that occurs in close to real time. It may come through a call centre agent, an IVR (interactive voice response), a website, or an app. Also, customers can, for instance, monitor their energy usage and make payments online or via an app.
  • Utility readings can be remotely recorded via IoT enabled smart meters.
  • Predictive analytics helps pinpoint the reasons why customers are contacting the toll-free number, such as when they require assistance with a reconnection or interruption, leaving them feeling heard and cared for.
  • Energy and utility firms can use cognitive solutions to forecast those customers in the digital space that are not likely to pay bills so that they can transfer them into specialised collection operations or present upgrade or downgrade options based on consumption trends by virtue of big data analysis.

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